Shipping policy
Shipping Policy
Thank you for shopping with Gentro.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Delivery Time
Estimated delivery times are:
-
United States: 7–15 Business Days
-
International Orders: 10–20 Business Days
Please note that delivery times are estimates and may vary depending on location, customs processing, weather conditions, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout. Promotional free shipping offers may be available from time to time.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Delivery Delays
While we do our best to ensure timely delivery, unexpected delays may occasionally occur. We appreciate your patience and understanding.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Gentro is not responsible for orders shipped to incorrectly provided addresses.
Contact Us
If you have any shipping-related questions, please contact us at: