Refund policy
Return & Refund Policy
At Gentro, customer satisfaction is our priority.
Return Eligibility
You may request a return within 30 days of receiving your order if the item:
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Is unused and in its original condition
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Includes original packaging
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Is not a non-returnable item listed below
Non-Returnable Items
The following items are not eligible for return:
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Personal care items
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Gift cards
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Customized or personalized products
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Final sale items
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of the item and packaging.
Refund Process
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Exchanges
If you would like to exchange an item, please contact our support team. Exchange requests are subject to product availability.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.
Contact Information
For returns, refunds, or general support, please contact: